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CTC Cambridge

Welfare, safeguarding and complaints

CTC Cambridge places the highest importance on the safety and welfare of members when taking part in club activities. Very occasionally, however, this may be adversely impacted upon by the behaviour or actions of a fellow member.

The club has a welfare officer whose role is to investigate and resolve issues that arise between members such as inappropriate behaviour or conduct on a club ride or other club event.

Club members, and anyone else who takes part in club activities, are invited to raise any issues with the welfare officer. The welfare officer will address any issues in a confidential, proportionate and impartial way.

More serious concerns should be reported to the welfare officer who will take appropriate action, which may include discreet consultation with other committee members and taking advice from the designated safeguarding lead at Cycling UK.

How to contact the welfare officer

The welfare officer can be contacted informally in the first instance. Send an email to welfare@ctc-cambridge.org.uk.

All complaints will be conducted in a discreet way with strict adherence to the principles of respect for privacy and data protection. The welfare officer may exercise his/her discretion to refer more serious issues to the committee of CTC Cambridge.